Termine » ou do with them is up to

If you want your front-line staff to remember the essentials of customer care Miguel Cabrera Womens Jersey , there's no better way to teach them than with the ABC of Superior Customer Service.


A is for Attention to Detail. Because when customers know you care passionately about the little things, they'll know you care a great deal more about the big things.


B is for Benefits which is all your customer wants you to tell them.


C is for Complaints, your free marketing service.


D is for Dedicated staff, because when the team is fully engaged, customer loyalty goes up by two-thirds.


E is for Empowerment which means trusting and training your staff to do whatever it takes to thrill the customer.


F is for Feelings. As the Scottish Life advert says: ?Make each customer feel like you've held the door open whilst laying your jacket across a puddle and then rescued their kitten from a tree.?


G is for Going Out Of Your Way Christin Stewart Womens Jersey , just like the engineer who took a 50-mile detour on his way home from work just to deliver a phone to a customer who had been waiting all day for it.


H is for Hi-Tech, Hi-Touch, because when things get complicated, that's when people want the personal touch.


I is for Ichiban, the Japanese word for ?wanting to be the best?.


J is for the customer Journey Nick Castellanos Womens Jersey , which you must know every inch of.


K is for Kaizen, another Japanese word which means ?continuous improvement?.


L is for Loyalty, which you buy by engaging their minds and piercing their hearts.


M is for Moments of Truth, those hundreds of opportunities every day to turn their heads.


N is for Now For Something Extra, that ends every customer interaction on a high.


O is for Observing your customers? needs before they know them themselves.


P is for the Pride that staff feel when they know they're in a valued profession.


Q is for Quality: of product Josh Harrison Womens Jersey , of service, of manners, of courteousness.


R is for the golden Rule: the customer is always right, even when they're wrong.


S is for Sincere Smiles, that aren't false but melt the coldest hearts.


T is for Tact Kirk Gibson Womens Jersey , the one thing your customers will notice but you must pretend not to.


U is for Underpromise and Overdeliver, the simplest way to make someone's day.


V is for adding Value because there's nothing so precious as your time, your care and your attention.


W is for the Wow Factor, when you stop them in their tracks.


X is for Xtraordinary service that is out of this world.


Y is for Your Mum Was Right, because it's all about respect.


Z is for a good night's Zzzzz's after a great day's work.


Practise these attitudes and skills Al Kaline Womens Jersey , and you'll love your job and your customers will love you.


Make Money Being Online ECommerce Articles | December 25, 2007
If you want to make money online, then you have many options available to you. There are more and more money making opportunities continually coming onto the internet and your biggest problem will lik...


If you want to make money online, then you have many options available to you. There are more and more money making opportunities continually coming onto the internet and your biggest problem will likely be which to choose.


There are some traditional programs to opt from or you can try some of the newer techniques that people are using to make money online. Take affiliate marketing, for example. At one time this was the only way you could make money if you did not have your own product or service to offer and it is still going strong as a popular choice with many people.


Affiliate marketing is a means of making online profits by acting as an agent by brokering products for other people to become a wealthy marketer. The idea is that you find products on offer on the internet Alan Trammell Womens Jersey , and then persuade other people to visit the website of the merchant selling the product. You are not working as a salesman, since your job is not to sell, but as a broker, since your job is to refer. That is a lot easier than selling, believe me!


It is also a very popular way of making money online. Get started is easy: just find a product to offer Daniel Norris Jersey , and there are many in the marketplace of Click bank for you to choose for. Otherwise you can search for 'affiliate programs' using your favorite search engine. It helps if you have a website, since it easier to make the introduction on your website and then provide a link to the merchant's sales page.


Another possible means of making online cash is to join a MLM or network marketing program. The idea here is to make money by selling the product that the program is offering, and also by introducing others. You get paid a commission on your sales, and if the people you recruit also make sales, then you also get a proportion of these as well. You win both ways.


All you have to do is to make sure that the program you join has a good product to offer Michael Fulmer Jersey , and that the money you earn does not come exclusively from signing on fees or from purchases of advertising and promotional materials. In that case give it a miss because eventually people must lose out, and that could be you. The bulk of the money coming into the program, at least 60% - 70%, should come from sales so that the majority of the wealth is from sales and not from the actual members.


A program such as wealthy Marketer is ideal, and there are many others of them out there. You will have to pay to get in Jordan Zimmermann Jersey , but once in you should find it easy to make money. Such programs usually provide you with a website to sell your product from, and some even give you two websites: one to promote the products and one to attract new recruits. What you do with them is up to you, and the better you use them the more you will make.


There are many other money-making systems online these days that you can join without needing a website, but you should.